Facility Management Services

The concept of Facility Management Services gained prominence in India after Liberalisation, Privatisation and Globalisation (LPG). The market became open for everyone and severe competition grew among the rivals to provide best of products and services at the optimum cost. Hence, many companies started concentrating over their core business and outsourced the rest of the supporting function to minimise the operational cost. A large number of enterprises started to opt for IT outsourcing as a solution to accomplish productivity, cost effectiveness and least downtime of their IT infrastructure.

 

That is when CMC came up with outsourcing strategy solution that can help enterprises to achieve their goals successfully. At the core of this solution is our IT sourcing advisory services, designed to help enterprises assess and define IT sourcing options from decision through operation. We offer consistent service delivery at cost effective rates for enterprise's infrastructure and data centre needs. Our IT outsourcing solutions, based on proven, repeatable delivery methodologies and practices are managed both on-site and through our delivery centre in collaboration with our wide spread service delivery network.

 

Benefits 

  • Single point of contact for all IT requirement
  • Committed uptime and resolution
  • Good customer base
  • Scalability and flexibility
  • Transparent pricing and reduced total cost of IT ownership
  • Measurably improved customer service and satisfaction
  • Increased operational speed and efficiency
  • Improved user productivity and organisational flexibility
  • Consolidated and streamlined operations
  • Provide timely access to accurate enterprise information
  • Total or tailor made outsourcing
  • Value for money

Key Offerings                                                                

  • End user support
  • Peripherals management
  • Network admin and management
  • System admin
  • System operations
  • Backup management
  • Enterprise management systems
  • Security management
  • Consumable management
  • Vendor management
  • Data centre operations and services
  • Remote support and management
  • Helpdesk services

Why CMC

  • 15 % to 20% reduction in TCO
  • Experienced process and technology
  • Flexible delivery model
  • Presence of highly skilled and devoted manpower
  • High customer orientation
  • Customer centric management
  • Support multi-vendor products and technologies
  • Highly skilled and certified human resources
  • ITIL based service delivery
  • Global presence  

Indicative Clients List

  • Charleston County
  • Port Authority of New York and New Jersey
  • Central Bank of India
  • Bank of Maharashtra
  • Oil & Natural Gas Corporation Limited
  • Indian Oil Corporation Limited
  • Bengaluru International Airport
  • Karnataka Treasury Department