ERP Services
CMC ERP Practice
Given the current competitive business landscape and stringent time and cost constraints, it is imperative for organisations to streamline enterprise-wide processes, divest procedural maneuvers, ensure smooth transactions and operate on real-time information. Enterprises need to be integrated and the various functions should be in unison; to attain optimum efficiencies, glitch-proof operations and gain operational and competitive advantage. However, this is easier said than done.
 
Conventional ‘silos’-mode of functioning coupled with geographic and functional boundaries inhibit such enterprise-wide integration. Technological advancements in the field of ERP aims at providing the same, changing the very face of your business. ERP's provide greater agility to business, ensuring optimum resource-use and huge cost and time savings. Meeting current business requirements and being prepared to face future demands are by-products of an ERP implementation.
 
Implementation of an ERP is a 3 facet - cost, time and technology decision that is taken once but brings with it huge business benefits. Also, it is vital for organisations to understand that there is more to ERP than just simply “software” as it entails fundamental re-alignment of people, processes & data and simply re-designs and re-organises the way business is done. A successful implementation calls for the right mix of people, processes, technology and infrastructure.
 
Organisations face numerous hurdles while striving to get an ERP implemented at their end. The first and most crucial of these barriers is to identify the apt ERP system suiting your organisation, the cost & time considerations and subsequently the implementation, support, maintenance, upgrades and training of the system. In spite of these issues, organisations must not get overwhelmed with the complexity of the system or the risk and organisational change that trail. Like any other purchase, it’s about taking a well-informed and realistic decision which the business needs of today have made essential and unavoidable.
 
Why CMC?
  • Strong practice grown and matured over years
  • 50+ active ERP engagements; 500+ consultants
  • Proven experience serving global customers
  • Vast and deep domain knowledge ensuring best practices
  • Cross-product, industry & function expertise
  • CMMi Level 5 assessed ensuring a quality-driven methodology
  • Set tools, templates and methodology tested and refined over time and projects
  • Customer focussed atmosphere with consistent adherence to service levels
CMC Value-adds:
  •  An effective onsite-offshore model that ensures lower TCO and a faster ROI
  • ‘3 C’ Global Delivery Model (GDM)
    • Customer-Facing
    • Customer-Centric
    • Customer-Sensitive
  • Service-level based approach that ensures transparent and measurable deliveries
  • Cost-reduction and Y-on-Y productivity improvement through best practices, process efficiency and innovation
  • Responsive delivery of application enhancements while maintaining the integrity and performance of the production application
  • Comprehensive library of development objects which will jump-start most development requests 
Service Offerings
Our ERP expertise is strengthened by dedicated partnerships and continuous engagements with the leading ERP software providers - SAP, Oracle and Microsoft. Gaining from our vast experience, we provide consulting, implementation, upgrade and application management services to customers across verticals.
 
SAP 
CMC offers SAP consulting, implementation, application management services, providing actionable insights, solutions that address customer’s business objectives, minimise the TCO and maximise the ROI of their IT investment. With deep functional expertise across the SAP product suite and comprehensive capabilities in SAP NetWeaver, our portfolio of SAP services, includes:
  • Advisory Services
CMC brings rich industry experience to complement its technology expertise for assisting customers in pre-implementation activities of business process analysis, process mapping, gap analysis and project scoping
 
Pre-implementation services encompass the process of understanding customer requirements and help in laying a firm foundation for successful implementation of the application, subsequently maximising the benefits an organisation derives from the system
  • Full lifecycle Implementation & Rollouts
CMC provides complete lifecycle implementation services covering all the activities from initiation to completion and post implementation, in well-defined stages. CMC relies on proven implementation methodologies and emphasises on adhering to business standards, quality procedures and processes to deliver high-quality SAP implementations within a timeframe and a budget

During rollout, our template-based approach optimises the rollout duration, leveraging our experience in multi-location projects, generating quicker ROI for our clients
  • Upgrade Services
We draw invaluable industry experience in upgradation, having handled several strategic and technological complexities of upgrade projects. Our proven methodology and technical upgrade tools help customers in upgrading their existing system at lower costs and in a faster and efficient manner
  • Mobility
CMC Mobility CoE helps businesses in transforming the way they traditionally do business, access systems - with state-of-the-art mobile apps and infrastructure, thus accelerating processes and decision making for quicker turnarounds and greatly improved productivity

Our SMEs are roped in to contribute in the designing and implementing of such mobility solutions to address customer pain points correctly and provide the most relevant solution for business
  • Shared Services
 CMC offers an agile, SLA-driven, responsive support model providing high quality support services to its support customers while maintaining the integrity and performance of the application

The support model and framework followed by CMC is ITIL based, with special focus on meeting the Service Level Agreements (SLAs) at reduced costs, addressing customer’s changing needs as well as enhancing the value they derive from their SAP system
 
ERP Services Model Highlights
     
                                                                         
 
ERP Service Scope coverage
                                                   
  • HANA
The CMC CoE for SAP HANA provides guidance and thought leadership for implementing SAP HANA effectively

We have made significant investments in understanding HANA and honed a skilled and dedicated team that has been working on building prototypes and providing solutions to complex use case scenarios with our clients

Oracle
CMC combines technical and domain expertise to provide customers with successful Oracle Apps implementation, integration of the same with existing IT environment, quick roll out and support.
 
CMC helps maximise the value obtained by the system, by leveraging set tools, methodologies, standard templates & accelerators, ensuring business process fine tuning and uninterrupted support service. The focus at all stages is to meet the client’s requirements and keep the project on-time and in line with the budget.
 
Microsoft Dynamics AX 
Designed for midsize and larger companies, Microsoft Dynamics AX (formerly Microsoft Axapta) is built to make across-geographies business easy, by consolidating and standardising processes, improving productivity, providing visibility and simplifying compliance.
 
CMC, by utilising Microsoft Dynamic’s core strengths in manufacturing and e-business, functionalities for wholesale and services industries and rich development platform, implements the ERP such that, it addresses the needs of the organisation and the demands of the business.