Hard Facts on Systems
The systems and hardware consultancy service offering covers the areas of environment engineering, IT infrastructure, helpdesk management, facility management, desktop management, server consolidation management, mailing system management, disaster recovery and planning.
CMC's customer services strategic business unit handles this service offering.
Environment engineering
- Furnishings
- Electrical work
- Furniture
- Air-conditioning
- Fire alarm detection and fire-fighting system
- Access control system
- Diesel generator set
- UPS system
IT infrastructure
- Design and consulting services
- Integration and deployment services
- Systems administration services
- Database administration services
- Database monitoring
- Regular database tuning
Helpdesk management
- User database
- Customer 'issues' logging and tracking
- Call routing to support personnel
- 'Escalation' of issues / notifying support supervisors
- Field service logistics and routing features
- Knowledge base and tools
- Reporting features
- Quick and simple interface
Facility management
- Vendor management service
- Consumable management service
- MIS reports and metrics
Desktop management services
- OS and Desktop login related problem solving
- HDD formatting / floppy disk / CD drive access issues
- Upgrading software applications (CDs and licenses from the client)
Mailing system management
- Mail account management
- Management of post offices and mailboxes
- Monitoring of mail traffic and disk space usage for mail
- Generation of mail related MIS
- Internet mail system management
Server management
- Ensuring server integrity
- Proactive disk space management
- Operating system administration
- Backup and restore
Server consolidation management
In a typical office environment there are different departments, each of which runs its own application on individual servers. CMC provides one single server which can run all the departments with proper security checks and controls.
Disaster recovery and planning
Disaster Recovery Strategies guard against the failure of the primary database centre owing to a natural disaster like earthquake, fire, floods, storms, or manmade disasters like war or equipment failure. Many companies operate either at a country level or global level.
In eCommerce and eBusiness, not just the employees but the company's customers also require uninterrupted access to its systems. Loss or interruption of any service will cause loss of production and loss of revenue. Recovery from natural disasters or equipment failure is not quick. A disaster recovery strategy ensures business continuance.
The main site is called the primary site and the backup site is called the secondary site. All clients can connect to either of the locations, though only one connection will be active at any time. There is a communication channel between the primary and secondary sites. Disaster recovery solutions are wide area network (WAN) based.
Indicative client list
Environment engineering
- Indian Oil Corporation (IOC)
- Indian Petrochemicals Corporation Ltd (IPCL)
- Oil and Natural Gas Commission (ONGC)
- Bharat Petroleum Corporation (BPCL)
- Unit Trust of India (UTI)
- Indian Railways
- Stock Exchange, Mumbai (BSE)
- Devi Ahilya Vishwa Vidyalaya, Indore University
- Department of Central Excise
- State Excise Department, Maharashtra
- United Nations Development Programme (UNDP) project, Kathmandu, Nepal.
- IHI Co Ltd, Japan
- Mitsubishi Ltd, Japan
IT infrastructure
- National Stock Exchange (NSE)
- Bank of India
- Indian Railways
- Dena Bank
Helpdesk management
- Institute for Development and Research in Banking Technology (IDRBT)
- Andhra Pradesh Secretariat
- CMC Call Dispatch
- Sun Helpdesk at CMC
Facilities management
- Bank of Baroda
Email management
- Reserve Bank of India
Disaster Recovery & Planning
- Central Depository Services of India Ltd (CDSL)
- Central Depository of Bangladesh Ltd (CDBL)
For further information please contact : info@cmcltd.com or call us on +91-22-6781 1000 / 01 / 02