The systems and hardware consultancy service offering covers the areas of environment engineering, IT infrastructure, helpdesk management, facility management, desktop management, server consolidation management, mailing system management, disaster recovery and planning.

CMC's customer services strategic business unit handles this service offering.

Environment engineering

	Furnishings
	Electrical work
	Furniture
	Air-conditioning
	Fire alarm detection and fire-fighting system
	Access control system
	Diesel generator set
	UPS system

IT infrastructure

	Design and consulting services
	Integration and deployment services
	Systems administration services
	Database administration services
	Database monitoring
	Regular database tuning

Helpdesk management

	User database
	Customer 'issues' logging and tracking
	Call routing to support personnel
	'Escalation' of issues / notifying support supervisors
	Field service logistics and routing features
	Knowledge base and tools
	Reporting features
	Quick and simple interface

Facility management

	Vendor management service
	Consumable management service
	MIS reports and metrics

Desktop management services

	OS and Desktop login related problem solving
	HDD formatting / floppy disk / CD drive access issues
	Upgrading software applications (CDs and licenses from the client)

Mailing system management

	Mail account management
	Management of post offices and mailboxes
	Monitoring of mail traffic and disk space usage for mail
	Generation of mail related MIS
	Internet mail system management

Server management

	Ensuring server integrity
	Proactive disk space management
	Operating system administration
	Backup and restore

Server consolidation management
In a typical office environment there are different departments, each of which runs its own application on individual servers. CMC provides one single server which can run all the departments with proper security checks and controls.

Disaster recovery and planning
Disaster Recovery Strategies guard against the failure of the primary database centre owing to a natural disaster like earthquake, fire, floods, storms, or manmade disasters like war or equipment failure. Many companies operate either at a country level or global level.

In eCommerce and eBusiness, not just the employees but the company's customers also require uninterrupted access to its systems. Loss or interruption of any service will cause loss of production and loss of revenue. Recovery from natural disasters or equipment failure is not quick. A disaster recovery strategy ensures business continuance.

The main site is called the primary site and the backup site is called the secondary site. All clients can connect to either of the locations, though only one connection will be active at any time. There is a communication channel between the primary and secondary sites. Disaster recovery solutions are wide area network (WAN) based.

	Indian Oil Corporation (IOC)
	Indian Petrochemicals Corporation Ltd (IPCL)
	Oil and Natural Gas Commission (ONGC)
	Bharat Petroleum Corporation (BPCL)
	Unit Trust of India (UTI)
	Indian Railways
	Stock Exchange, Mumbai (BSE)
	Devi Ahilya Vishwa Vidyalaya, Indore University
	Department of Central Excise
	State Excise Department, Maharashtra
	United Nations Development Programme (UNDP) project, Kathmandu, Nepal.
	IHI Co Ltd, Japan
	Mitsubishi Ltd, Japan

	National Stock Exchange (NSE)
	Bank of India
	Indian Railways
	Dena Bank

	Institute for Development and Research in Banking Technology (IDRBT)
	Andhra Pradesh Secretariat
	CMC Call Dispatch
	Sun Helpdesk at CMC

Bank of Baroda

Reserve Bank of India

	Central Depository Services of India Ltd (CDSL)
	Central Depository of Bangladesh Ltd (CDBL)

Contact
Head - CS
CMC Limited, CMC House
C-18, Bandra Kurla Complex
Bandra (E), Mumbai – 400 051
Tel: 91-22-26591000
Fax: 91-22-26591046
Email: cs@cmcltd.com