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CMC's IT-enabled services
(ITeS) strategic business unit (SBU),
as part of CMC's BPO and KPO operations,
provides services in data management,
forms processing, back office automation,
Business Process Management (BPM), digitisation,
document management, workflow solutions,
and electronic data interchange (EDI).
The ITeS SBU executed several
critical and sensitive projects in Document
Management and Forms processing using
ICR (Intelligent Character Recognition),
OCR (Optical Character Recognition) and
OMR (Optical Mark Reader) technologies.
Subsequent to the Document
Management Assessment, the best fit document
management system (DMS) is implemented
for each customer. CMC is vendor neutral
and recommends appropriate DMS best suited
to their needs. The testimonies of our
customers and their satisfaction with
the diverse implementations completed
successfully highlight this fact.
Our clients speak
Mr.
J.K. Banthia, Registrar General of India
The ICR solution has
enabled us to process 7 million forms
each week at optimum level, at a recognition
rate of around 95 per cent, doubling the
throughput, with requisite support from
CMC and ORGI (Office of the Registrar
General of India). This technology helped
us in processing qualitative census results
6 months ahead of schedule, in addition
to huge savings.
Mr. Himakar IT Head
(Form Processing Technologies)
You are bound to stumble
across difficulties in a complex project
implementation across the country, especially
while introducing a new technology. We
have been very much impressed with the
reliability, openness and flexibility
of eFLOW. Integration of Computer Assisted
coding modules with dynamic directories
updation feature has been quite effective.
eFLOW form processing technology has helped
ORGI in achieving unparalleled production
levels, in addition to ensuring better
quality, uniformity and operator throughput.
The software has tremendous potential
to further reduce I/O activities in the
network environment to boost further production
and performance. In short, dependable
software with a high degree of assured
performance.
Mr. R.G. Mitra, Deputy
Registrar General (C &T)
Statistical quality control
was introduced to keep a watch on software
performance. The outcome has been very
encouraging and has given us the confidence
that eFLOW has been delivering high recognition
rates.
Listed
below are a few case studies on our customers'
successes
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