The Customer Services (CS) strategic business unit (SBU) handles the business-critical IT needs of large and medium corporate organisations in India and abroad. We offer customised services in the areas of hardware, software support, environmental engineering, networking projects and turnkey projects, including equipment supply, installation, commissioning and facilities management. We also provide consultancy services for various information technology requirements.

Planning, implementing and managing IT infrastructure projects successfully requires a thorough knowledge of products, service offerings and a successful track record of project management. Many of our corporate clients outsource these tasks to CMC. These include consultancy for design and sizing, identification of hardware products and models, sourcing these items and managing their entire data management activity.

We offer customers optimum solutions based on state-of-the-art products available from our business partners. These value-added services include design, configuration, procurement, integration, installation and commissioning. The mix and match of various servers, PCs, peripherals, networking equipment and structured cabling provide customers an opportunity to get the best value for their money and assures single-point support.

CMC's wide presence and deployment of engineers ensures that we provide the best support even in the most remote locations. At present, CMC provides IDM services to a large number of domestic and international clients.

CMC also has the distinction of being accorded Cisco's Gold Partner status for its expertise in networking and in implementing Cisco's products and solutions.

	Systems and Hardware Consultancy
	Infrastructure Development and Management

Information Technology Infrastructure Library model

Equipment supply
Whether it is pure equipment supply or part of an integrated solution, CMC can source, integrate and support the best hardware, network or systems software components. We have partnerships and business alliances with well-known international brands like Hewlett Packard (HP), IBM, Sun, Oracle, Motorola, Cisco, CA, Tyco, Nordx, and HNS.

Hardware maintenance
CMC's superiority in providing technical support has been acquired following a wide exposure to varied technologies over the years. We maintain over 1500 systems from 40 different manufacturers, both from India and abroad. Today, CMC is India's No.1 third party maintenance company.

Networking
As a network solutions provider, CMC offers a range of services using cutting-edge technologies:

	Network consultancy
	Network design
	Supply, installation and commissioning of networking and inter-networking products
	Structured cabling
	Network and security audits
	Internet / intranet solutions
	Networking software development
	Enterprise management systems

Partnerships and business alliances with well-known network equipment companies enables us to provide technically superior and cost effective solutions. Today, CMC is recognised as India's premier network consultancy and implementation agency.

Facilities management
CMC provides total facilities management, including computer centre operations, software maintenance, development and enhancement, as well as hardware maintenance. In fact, many of our clients have completely outsourced their IT infrastructure to CMC, relying on our expertise.

Enterprise management
We build IT solutions around proven enterprise software, technology and business infrastructure capabilities, sourced from our partners. These include enterprise management, security, storage, business intelligence, application lifecycle management, network management, web management, data management, application development, etc. Our enterprise management solutions provide tangible business value, and maximise return on investment (ROI) on IT spending.

Service delivery

Environmental engineering
CMC offers computer site preparation as an integral part of its field engineering services. Our projects range from small sites to large, countrywide contracts.

Turnkey consultancy
We provide high-quality technical expertise to our customers. CMC's strategic consulting offerings assist our customers to define the fundamental IT solution architecture for their enterprises, and to make suitable technology choices based on industry trends. Important architectural services include planning the total information technology infrastructure, re-engineering legacy systems and integration.

Complex IT systems require sophisticated management. CMC offers systems management consultancy for guiding technology, product selection, configuration and implementation required, to effectively exploit their potential. We also conduct training for users. The underlying approach is to work closely with our customers and position technology within an architecture that brings the greatest business benefits in a cost-effective manner.

	Indian Oil Corporation
	Nagarjuna Fertiliser Corporation, Hyderabad
	Andhra Bank, Hyderabad
	Aeronautical Development Agencies, Bangalore
	Bharat Earth Movers, Bangalore
	Reserve Bank of India Staff College, Hyderabad
	Oil & Natural Gas Corporation Ltd
	Department of Posts
	Central Cottage Industries Emporium, Delhi
	National Thermal Power Corporation
	National Hydro Power Corporation, Delhi
	Survey of India, Dehra Dun
	United Commercial Bank, Kolkata
	Oil India Ltd
	Rourkela Steel Plant
	Bhilai Steel Plant
	Gujarat Narmada Fertiliser Corporation
	Indian Meteorological Department
	Indian Institute of Tropical Meteorology, Pune
	Indian Railways

Contact
Head - CS
CMC Limited
28, Camac Street
Kolkata – 700 016
INDIA
Tel: +91-33-2287 4845 (15 lines)
Fax: +91-33-2287 8058
Email: cs@cmcltd.com