GENISYS is tailored to the business requirements of the general insurance industry. It provides customised business rules, tariffs and procedures. The product was first field implemented in late 1998, and has evolved over time. It has matured following some of the most drastic changes in business rules and functionalities that the Indian general insurance industry has undergone since liberalization. It has an extremely easy-to-use and intuitive graphic user interface (GUI).

	Underwriting
	Claims
	Accounts
	Policy administration / renewals
	MIS / reports
	System administration and security

GENISYS
	Underwriting (supports 250 + policies / products)
	Policy administration / renewals (extension, cancellation, duplicate policy, increase / decrease SI)
	Accounts (trial balance, final accounts, profit and loss statement, balance sheet)
	MIS (Over 1100 reports and registers)
	Claims (fully integrated with underwriting, endorsement and accounts)
	System administration and security (system-level, application level, user-level security)

The underwriting module provides support for more than 250 products.

The underwriting process determines and computes the premium payable by the insured, depending on the quantum of risk and the sum assured. GENISYS computes this premium amount automatically, by using inbuilt logic and tariff charts.

GENISYS has comprehensive coverage vis-à-vis the endorsement of all its underwriting products, and is fully integrated with accounts, claims and management information service (MIS) modules. The entire claims management trail is covered for all lines of business.

	Claims intimation
	Surveyor appointments
	Surveyor report receipts
	Settlements
	Settlements approval
	Surveyor payments
	Checklist generation
	On account / interim payments
	Claim notes
	Claimant, surveyor correspondence
	Reinstatement
	Online outstanding claims provisioning and accounting
	Claim history
	Incurred claims / claims ratio
	Flexible query and reporting

Reinstatement
When there is a partial loss, the insurer pays the claim, which is meant to repair the partial damage and reinstate the asset / property to its original state. To subsequently continue the same policy, a premium must be paid by the insured, which can be deducted by the insurer from the claim amount itself. The balance is then paid.

	Premium / non-premium collection
	Claim disbursements
	Journal vouchers
	Scroll management
	Miscellaneous / petty cash disbursements
	Agent commission bill generation
	Agent commission disbursement
	Voucher modifications / cancellations
	Cheques dishonour and corresponding accounting
	Development officer's incentive computation
	Bank guarantee, cash deposit maintenance and accounting
	Branch consolidation
	Bank reconciliation
	General / sub-ledgers
	Day books
	Trial balances
	Online accounts posting in ledgers and trial balances
	Final accounts
	Profit and loss statements
	Balance sheets
	Schedules

The system currently provides more than 1100 reports / registers. The reports module is constantly updated with the requirements of the insurance companies and the regulatory authorities.

	Application level security
	Database level security
	Operating system level security
	Application level audit trail
	Database level audit trail

GENISYS provides a rich set of application program interfaces (APIs) to give access to its data for third party products. This component is the dividing line between the external systems and the GENISYS database.

	The application has been written using Oracle Developer
	The database is Oracle
	The product can run on any operating system (both proprietary and open) which supports Oracle.
	Supports both centralised and distributed operations
	The architecture is highly: Scalable Reliable Portable Usable

	Highly user-friendly GUI interface with menu-driven screens
	Seamless integration between modules
	Strong and comprehensive accounting module
	Online accounting
	Reinsurance reports
	Multi-user support
	High flexibility
	Supports multiple-user levels
	Configurable user profiles
	Database integrity
	High-level security
	Query facility on multiple criteria
	API for interfacing with other systems
	Changes done mostly through parameters
	Rich library of common functions
	High degree of code reusability
	Easy housekeeping activities
	Easy offline jobs
	Designed for rapid deployment
	Backup / recovery utilities
	Extension counters
	User performance
	Session log
	Transaction log
	Installation kit
	Version upgradation kit

	Top-of-the-line customer service
	Minimal waiting period for any transaction
	Quick claims settlement
	Automatic generation of renewal notices
	Efficient redressal of customer grievances

	Calculation of commission on periodic basis (daily / weekly / monthly)
	Prompt disbursement of commission / incentives
	Quick access to information
	Immediate issue of policy
	Quick claims settlement

	Easy handling and availability of timely and relevant data
	Entry error minimised
	Ease of operations: User friendly interfaces Minimised data capture Computer generated vouchers, receipts, pay-in slips, etc.

	Ready availability of information
	Intermediary-wise business analysis
	Operating results
	Premium income
	Claims paid
	Claims outstanding
	Funds transferred to higher offices
	Efficient management of surplus funds
	Aggressive marketing augmented by availability of a client database
	Reports for external regulatory bodies
	Improved quality of decision-making through a better decision-support mechanism

Experience
CMC has proven expertise of Project Management in fast implementation and rollout of GENISYS across multiple, dispersed locations. CMC has also successfully trained customer personnel for implementation.

The product is supported centrally from CMC's Insurance Competency Centre (ICC) located in Kolkata. Strict version control and elaborate testing mechanisms are followed before releasing any version. GENISYS technical support centres are present across the country to provide technical support to GENISYS users.

Indicative client list

	The New India Assurance Company Ltd
	National Insurance Company Ltd
	United India Insurance Company Ltd

Case study
New India Assurance Co Ltd