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Consumer
relationship management, billing and energy
accounting system
The penetration of information technology
has brought about a drastic change in
the way business is done in the power
industry. State electricity boards in
India suffer huge power losses, for technical
and non-technical reasons. Reducing technical
losses needs high investments, and is
a long-term process, but setting up IT-based
systems can reduce non-technical losses
for efficient consumer servicing and billing,
with much lower investments.
CMC
has developed PowerDesk, an integrated
consumer relationship management and energy
accounting system, for efficient management
control of power utilities. PowerDesk
has several value-added features, which
lead to reduction of non-technical losses
and better consumer servicing.
Features:
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An
integrated solution for consumer-related
business processes and energy accounting |
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Includes
a mechanism for reducing non-technical
losses |
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Targeted
for implementation at the billing
unit level |
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Focus
on independent profit centre |
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A
solution with a consumer-centric approach |
System
modules
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Consumer
relationship management |
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Consumer
billing |
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MIS
for billing unit |
Customer
relationship management
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Consumer
registration |
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Maintains the application database |
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Manages
the registration process |
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Consumer
services |
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Facilitates
the registration of consumer billing
complaints |
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Registration
of consumer applications |
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Tracking
of consumer complaints and applications |
Consumer
billing
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Bill
accounting |
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Receivables
management |
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Consumer
billing |
MIS
for utilities
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Network
connectivity data maintenance for: |
| |
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Administrative
areas |
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Sub-stations
and feeders |
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Distribution
transformer centres |
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Consumer
master |
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Single-line
diagram construction utility |
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Energy
accounting |
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Energy
input logging |
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Facility
to enter or import data for HT consumers |
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Calculation
of energy losses at feeder and billing
unit level |
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Segregation
of technical and non-technical losses |
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Facility
to compute consumption for unmetered
consumers |
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Energy
losses analysis module |
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Energy
meters tracking system |
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Interruptions
analysis for better maintenance planning |
Technical
architecture, hardware and software platforms
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Based
on client-server architecture |
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Runs
on any open system platform |
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HW
configuration server: |
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Intel
P IV, Windows 2000 server |
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System
specifications: |
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Operating
system: Windows 2000 |
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RDBMS:
Oracle, Sybase |
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GUI
client |
Strengths
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Improves
the financial performance of the utility |
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Provides
a mechanism for reduction in losses |
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Improves
efficiency of consumer relationship
management |
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Improves
the level of customer satisfaction |
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Efficient
consumer billing complaint handling
system |
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Reduces
interruptions to the consumer by better
maintenance planning |
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Efficient
consumer servicing |
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Provides
better administrative control |
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Security
and housekeeping features: |
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Audit
reports |
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Defining
users |
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Dynamic
report engine: |
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View
and print predefined reports |
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Export
output to print file |
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Thematic
query facility |
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Basic
load flow |
Benefits
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Online
availability of consumer-related data |
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Flexible
billing cycles |
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Fewer
consumers billed on average basis |
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Timely
billing of new consumers |
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Improved
revenue and cash flow |
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The
system is designed to process bills
of consumers read on the same day |
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Reduces
the time required for realisation
of bills |
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Better
receivables management |
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The
system is designed to account for
receipts on the same day |
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Enables
availability of an online arrears
list |
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Enables
better strike rate and improvement
in collection of arrears |
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Better
administrative control of consumer-related
business process |
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Tracking
of consumer applications |
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Meter-tracking
module |
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Inspection
report logging facility |
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Security
model enables definition of roles
of each employee |
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All
data logged with user ID and time
stamp |
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MIS
reports for data authenticity investigations |
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MIS
reports for employee-wise meter reading
data |
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Better
consumer servicing |
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Processing
of consumer requests for meter changes,
change of name, disconnection |
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Consumer
registration module |
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Consumer
information module |
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Better
maintenance planning |
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Logging
of feeder interruptions with the category |
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Maintenance
planning based on reason codes |
Experience
CMC has a specialised core team at its
Mumbai office working for the development
and enhancement of PowerDesk.
Indicative
client list
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The
Maharashtra State Electricity Board
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Case study
PowerDesk
for the Maharastra State Electricity Board
Contact
Head
- eGov
CMC
House
C-18, Bandra-Kurla Complex
Bandra (East)
Mumbai - 400 051
Tel: 022-26591000-2
Fax: 022-26591046
Email: egov@cmcltd.com
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