|
Flexible
as an indiarubber man, GENISYS Configurator
is
also available as individual components
for specific needs. But
be assured, the application as a whole
is more than the sum of its individual
parts
The
product
GENISYS Configurator: General Insurance
configurator
A suite of components for a
comprehensive insurance system
The
client
Reliance
General Insurance Co Ltd
The
insurance arm of India's largest private
sector company
Reliance
General Insurance Co Ltd is the insurance
arm of India's largest private sector
company, Reliance Industries Ltd. It is
one of the major private non-life insurers
in India.
GENISYS
Configurator is equipped with an entire
suite of components to meet the complete
needs of a typical insurance organisation.
But it is also available as individual components
based on specific organisational needs,
for life and non-life insurers, brokers,
agents and other intermediaries. These components
can be easily ported to platforms of choice
or customised to suit the specific practices
of any insurance organisation.
Project
details
|
|
Supply of the application software
- GENISYS Configurator |
|
|
Configuration of the software |
|
|
Implementation
at the central site |
|
|
Technical
support services to the users |
|
|
Product
maintenance services |
|
|
Project
management services |
|
|
Training
|
User |
|
Product administrators |
|
Deployment
architecture
Internet deployment with a centralised
database for internal / external users.
There will be a centralised high-end database
server containing the data of all the
area offices, along with a central high-end
web server. The infrastructure will cater
to transaction and query requests from
all the area offices. The area offices
will be connected to the central server
either through intranet or through the
public internet.
Users
can access the site through proxy, as
shown in the diagram below:
Benefits for insurance customer
|
|
Top-of-the-line customer service |
|
|
Minimal waiting period for any transaction |
|
|
Quick
claims settlement |
|
|
Automatic
generation of renewal notices |
|
|
Efficient
redressal of customer grievances |
|
|
Policy guidance and online chat facility
with insurance company professionals |
|
|
Guidance on geographic information
about offices / agents / surveyors,
tariff information, etc |
|
|
Anywhere
service: Policy, endorsement, renewals,
claims across geographical locations |
|
|
Home service on quotes, buying policies,
intimating claims and status tracking |
Benefits
for brokers / agents
|
|
Calculation of commission / brokerage
on a periodic basis (daily / weekly
/ monthly) |
|
|
Prompt disbursement of commission
/ brokerage |
|
|
Quick access to information |
|
|
Immediate
policy delivery |
|
|
Quick claims settlement |
Benefits
for users
|
|
Easy handling and availability of
timely and relevant data |
|
|
Entry error is minimal |
|
|
Ease of operations owing to:
|
Friendly user interfaces |
|
Minimised data capture |
|
Computer-generated
vouchers, receipts, pay-in slips,
etc |
|
Online
help and guidelines |
|
Benefits
for the management
|
|
Ready availability of information |
|
|
Operating results |
|
|
Premium income |
|
|
Claims
paid |
|
|
Claims outstanding |
|
|
Funds
transferred to higher offices |
|
|
Intermediary-wise
business analysis |
|
|
Efficient
management of surplus funds |
|
|
Aggressive
marketing augmented by availability
of a client database |
|
|
Reports
for external regulatory bodies |
|
|
Improved
quality of decision-making through
better decision-support mechanism |
|
|
Opening
up of new business channels with intermediaries
and business partners |
|
|
Enables
a customer-focused business orientation |
|
