State electricity boards in India suffer huge power losses, for technical and non-technical reasons. Reducing technical losses needs high investments, but low-cost IT-based systems can reduce non-technical losses

The product
PowerDesk: Consumer relationship management, billing and energy accounting system
An integrated consumer relationship management and energy accounting system, for efficient management control of power utilities

The client
Maharastra State Electricity Board (MSEB)
The leading power utility in the state of Maharashtra

MSEB supplies electricity to commercial and non-commercial consumers across the entire state. PowerDesk has been implemented at the Lokmanya Nagar sub-division of MSEB's Thane district division.

Project details

CMC has implemented the following modules
	Consumer relationship management
	Consumer billing
	MIS for the billing unit

	Online availability of consumer-related data
	Flexible billing cycles
	Fewer consumers billed on average basis
	Timely billing of new consumers
	Improved revenue and cash flow
	Designed to process consumer bills to be read on the same day
	Enables a reduction in the time required for realisation of bills
	Better receivables management
	Designed to account for receipts on the same day
	Enables online availability of arrears list
	Enables better strike rate and improvement in collection of arrears
	Better administrative control of consumer-related business processes
	Tracking of consumer applications
	Meter tracking module
	Inspection report logging facility
	Security model enabling definition of roles of each employee
	All data logged with user ID and time stamp
	MIS reports for data authenticity investigations
	MIS reports for employee-wise meter reading data
	Better consumer servicing
	Processing of consumer requests for meter changes, change of name, disconnection
	Consumer registration module
	Consumer information module
	Better maintenance planning
	Logging of feeder interruptions with the category
	Maintenance planning based on reason codes