Electricity
boards and utilities can mPOWER their
customers to access information related
to their bills, payments and arrears,
get a faster response to queries and a
quicker settlement of grievances
The
product mPOWER: Online
billing and CRM solution for power utilities
A web-enabled, integrated online IT application
for an electricity board or utility
The
client Uttar Pradesh
Power Corporation Ltd (UPPCL) UPPCL supplies electricity to commercial
and non-commercial consumers across the
entire state of Uttar Pradesh.
Project
details
CEBS is an online integrated system for
consumer relationship management (CRM)
developed for the Lucknow Electricity
Supply Authority (LESA), a zone in the
UPPCL statewide network.
The users
of the system are UPPCL employees who
perform the following tasks:
Interact
with consumers
Generate
bills and manage the bill generation
process
Provides
a single-window interface for all
their needs
Prompt
response to the consumer's requests.
This is possible because of the greater
and easier access to information available
to the board's officials, and online
approvals
For
the management
Anywhere, anytime, availability of
updated, comprehensive and correct
information
Many queries and reports
for improved monitoring and management
