Managing 200,000 properties in a rapidly developing city of two million people can be a nightmare. CMC's end-to-end solution made it easy in the capital city of India's largest state

The product
LANDS: Urban Land Management Solution
An IT solution for the operation and management of a modern urban land development authority and / or an urban housing board

The client
Lucknow Development Authority, Uttar Pradesh
A state-owned corporation looking after the urban housing needs of the citizens of Lucknow, the capital of Uttar Pradesh. The city has a population of around two million. LDA manages around 200,000 properties, and has an annual turnover of Rs 3 billion.

Project details
Lucknow's city landscape is changing so fast that a six-month timespan can seem like an era gone by. For urban housing agency officials, this is a nightmare, as it makes future planning difficult. The existing system of management and control makes it difficult to cope, resulting in time and cost overruns.

Management of information is a critical factor in all functions. In handling an extremely large and complex information base, it becomes imperative to use computers in a systematic manner to efficiently manage information in urban housing agencies.

The Lucknow Development Agency commissioned CMC to conduct a study: 'Identification of key areas for computerisation'. Various problems and critical areas in the functioning of various agencies were identified:

Problems

	A manual system for record keeping
	Compartmental computerisation
	Manual project planning and monitoring
	Verbal / estimated management information system (MIS)
	Crisis management
	A manpower-hungry system
	Excessive paperwork
	No decision-support database / MIS

Critical areas

	Reconciliation of acquired land
	Availability of various survey records for planning
	Evaluation of various options in development plans and selection of the most suitable one
	Monitoring execution of development plans
	Monitoring property disposal
	Cash flow monitoring
	Account posting, analysis and reporting
	Availability of MIS data for decision support
	Attending to public queries
	Information flow and co-ordination between various sections
	Availability and tracking of documents

On the basis of the report, CMC developed an urban land management solution (LANDS), an integrated, end-to-end application software solution for the LDA.

	Reduction of tedium in record-keeping
	Information sharing between sections
	Reconciliation of acquired land
	Retrieval of information
	Status monitoring
	A decision-support system
	Accounting analysis
	Supports planned management
	Reduced time and cost overruns
	Human resource management
	Increased productivity per person
	Quality measurements
	Customer-orientation and satisfaction