Mere computerisation is not enough to take on the challenge of banking in the e-age. United Western Bank needed a state-of-the-art, integrated enterprise-wide platform which handles real-time transactions from branches as well as new delivery mechanisms like ATMs, tele-banking and internet banking

Product
TC/4: Total banking solution
It provides for anytime, anywhere banking with various delivery mechanisms like internet banking, tele-banking and ATMs, that can be centrally controlled. With comprehensive and cost-effective data warehousing and disaster recovery systems, TC/4 gives an online, bank-wide MIS and enables automated inter-branch reconciliation.

Client
United Western Bank of India
The United Western Bank of India Ltd (UWB) has 220 branches, 5 zonal offices and a head office. A typical branch would have about 10 to 12 users, a zonal office 16 to 20 users and the head office 20 to 32 users.

TC/4 (version 4.2) was implemented at United Western Bank, with the following modules:

Core modules

	Customer management system Customer information system Customer relations Customer groups Customer profitability
	General ledger
	Deposits Demand deposits Term deposits Flexi deposits NR deposits Recurring, Annuity, pension, etc.
	Loans & advances (simple interest, discount, cash credits, etc.) Loan applications Loan tracking Loan calculator
	Clearing (outward, inward, service branch)
	Financials (teller)
	Credit lines and collaterals (limit management)
	Parameterisation and security (online headers, product development environment, branch administration, fees and commissions, penalties)

Additional module

	Standing instructions
	Travellers' cheques
	Remittances
	Safe deposit lockers/ safe custody services
	Executive / management information system
	Signatures
	Collection items (inward bills and outward bills)
	Discounting of bills
	Guarantees/ letter of credit/deferred payment guarantees
	Sundry assets and sundry liabilities accounting

Utilities and Services

	Financial and non-financial history
	Branch EOD & report generation
	Diary Management
	Prime Rates (Interest rate mechanism)
	Document preparation (print forms)
	Report viewer
	Report distribution (inter-branch messaging, distribution of documents)
	NLS and unicode support

Interfaces

	SWIFT
	ATM
	IVRS (Tele-banking)
	Internet Banking

Implementation
Implementation started after user acceptance tests in October 2000, and as on date over 170 branches are online exceeding the number planned in phase 1. The bank has plans to cover all the branches of the bank.

Transactions load
The solution today covers over 2 million customers, and has over 2.5 million Deposit and Loan accounts. It processes over 1,50,000 transactions per day.

These transactions levels are from the branch traffic. The system also has the capacity to handle additional traffic from other delivery channels such as ATM, internet banking, tele-banking and other inquiries.(see benchmark results)

Systems integration
A high degree of system integration is required, involving application software, operating system and layered software products, hardware and networking. CMC has also played a major role in the business process re-engineering exercise undertaken by the bank, for migration from its present computerisation system to the new environment.

Services provided

Application software
Supply, customisation, installation, commissioning, handholding and warranty for the core banking application TC/4.

Hardware
Sizing, supply, installation, commissioning and warranty of the central site hardware.

Network
Study, network design, supply, installation, commissioning and warranty for WAN equipment, consultancy for procurement of leased lines, radio link, etc.

Systems integration
Project management and systems integration for application software, operations system and layered software products, hardware and WAN.

Site preparation
Consulting for environmental conditions, including electrical system and power back-up system.

Handholding and implementation support
Handholding support and support at the data centre was provided, for converting new branches to TC/4.

BCP and DRS
CMC provided end to end consultancy for Business Continuity and implemented the Disaster Recovery System for the bank.

EOD processing (time taken, transaction volumes, etc.)
End-of-day processing can be done in about four hours. As of date the system handles over 170,000 transactions in a day

Benefits

	Anytime, anywhere banking, 24 x 7 x 365
	Central level interface for delivery mechanisms like internet banking, tele-banking, ATMs, etc
	Online, bank-wide management information system (MIS)
	Centralised control from the host site, and enforcement of procedures
	Easy addition of new branches
	Easy introduction of new products / services at the bank level
	Automated inter-branch reconciliation
	Cost-effective disaster recovery set-up
	Data warehousing support
	Technical expertise needed only at the central site