Using CMC's state-of-the-art product TC/4, United Western Bank (UWB) is providing hassle-free, efficient and improved services to its customers. Our software has given the bank the technological edge it requires to take on today's intensely competitive world of banking.

The product

TC / 4: Total concept banking solution, version 4.0
A state-of-the-art, centralised, core banking solution with an integrated, enterprise-wide platform for all banking requirements.

The client
United Western Bank (UWB)
Established over 75 years ago, United Western Bank, is a private sector bank doing both wholesale and retail banking. It has more than 200 branches spread over 47 districts in eight states, with five zonal offices at Mumbai, Pune, Kolhapur, Jalgaon, and Nagpur, and Its head office at Satara. During the last five years, the bank's deposits have increased by 211 per cent and its advances by 216 per cent.

Our brief

	Computerisation of over 170 branches
	Providing services to about 2 million customers
	Handling over 2,300,000 deposit accounts and 200,000 loan accounts
	All services, including customisation of TC/4, hardware, system integration, networking, site preparation, BCP and DRS training and data migration.

Our banking applications

	TC/4: Total Concept system, version 4
	VIGIL: Domestic (treasury management system)
	VIGIL: Forex (forex treasury management system)
	ALM: Asset-liability management system

CMC's premier banking product, Total Concept Financial System (TC/4), is a state-of-the-art, centralised, core banking solution which provides a truly integrated enterprise-wide platform for all banking requirements of today.

As of today, over 170 of UWB's branches have been computerised and connected to a centralised system, using TC/4. The system services about 2 million customers with over 2.5 million deposit and loan accounts. These include the bank's branches at Hyderabad, Chennai, Delhi and Bangalore.

UWB's integrated treasury branch is situated at Fort in Mumbai, which conducts front-office, mid-office and back-office operations. VIGIL (Domestic and Forex) a CMC treasury operations product, has been installed at this branch. The Treasury application is fully integrated with the core banking system.

The UWB challenge
UWB's operations were mixed. A few branches were fully computerised, some were partially computerised and the rest operated manually. The rapid growth of the bank had put tremendous pressure on the existing systems, pushing them to the limit. It was clear that the bank needed to computerise, comprehensively.

After an extensive review of the existing banking products and solutions, UWB choose CMC's TC/4©, which was further customised to suit the bank's requirements, especially its legal and statutory needs. CMC's ability to provide a fully integrated system enabled UWB to acquire a computerised banking system to meet present and future challenges.

About TC / 4
TC/4© is a highly secure, extensively parameterised, multi-currency, multi language, core banking system, with a fully integrated and highly flexible multi-currency general ledger. It can be interfaced with any new-age delivery channel, like ATMs, remote terminals, kiosks, internet banking, tele-banking, e-cheques, as well as other delivery and payment systems. TC/4's open framework provides immense scalability and allows easy integration with external systems like treasury operations, trade finance, dealing, asset-liability management systems, etc.

Services provided
A large measure of systems integration had to be done, involving application software, operating system and layered software products, hardware and networking. CMC provided UWB with complete support:

	Supply, customisation, installation, commissioning, handholding and warranty for TC/4.
	Sizing, supply, installation, commissioning and warranty of central site hardware.
	Network design, supply, installation, commissioning and warranty for wide area network (WAN) equipment, consultancy for procurement of leased lines, radio link, etc.
	Project management and systems integration for application software, operating system and layered software products, hardware and WAN.
	Consultant for environmental conditions, including electrical systems and power back-up systems.
	BCP and DRS implementation services

	Provides anywhere, anytime banking, 24 x 7 x 365
	Interface possible at the central level for various delivery channels
	All branches, though geographically spread out, are connected to the central server
	Introduction of products and services online and real-time, based on market requirements, enables the bank to have a cutting edge over its competitors
	Multilingual support allows the user to have screens and reporting in any language
	Manages financial risks and identifies revenue opportunities
	Gives the bank's position at a glance; a manager's delight
	Strengthens the bank's market position, through innovations using new delivery channels

Benefits

	Anytime, anywhere banking
	Central level interface for delivery mechanisms like internet banking, tele-banking, ATMs, etc
	Online, bank-wide management information system (MIS)
	Centralised control from the host site, and enforcement of procedures
	Easy addition of new branches
	Cost-effective disaster recovery set-up
	Easy introduction of new products / services at the bank level
	Automated inter-branch reconciliation
	Data warehousing support
	Technical expertise needed only at the central site

Capabilities
CMC has undertaken a detailed benchmark exercise to gauge TC/4's ability to handle large volumes of transactions.
TC/4 benchmark results summary